Food & Beverage Total Solutions for Restaurants in Vietnam
Supporting Restaurant Management with ICT
Retain and expand repeat customers
Increase delivery orders
Optimal pricing for food
What are the challenges facing restaurants expanding into Vietnam today?
How to increase repeat customers?
How to increase delivery orders?
How to price the food optimally?
Suggesting a New Way of Restaurant Management
To become a restaurant loved by customers for a long time,
maintain and expand repeat customers by Japanese style hospitality.
Analyzing and Utilizing Customer Data with CRM
Whether ordering online or dining in a restaurant, acquiring repeat
customers is essential for a restaurant to run a stable business. It is important to give
customers a good experience and make them want to come back again.
※CRM = "Customer Relationship Management",
a customer-centric management method to maximize business expansion and profits.
01
Increase Repeat
Customers
Online and Offline
Data Sharing
Leaving it up to the delivery service provider will not increase orders. Delivery customers who order online need to be given a good experience and made to feel like they want to order again, just like customers who visit restaurants. Sharing customer information is the key for delivery services as well.
02
Increase Delivery
Orders
Product Analysis with
Business Intelligence (BI)
Product Analysis with Business Intelligence (BI)
A menu that sells well is not necessarily a good menu. Whether delivery or dining in a restaurant, menu selection will vary based on time of day and who the customer is accompanied with. We can predict and verify profit margins and sales, and propose menu pricing as well.
03
Optimize Menu Pricing
Food & Beverage Total Solutions covers
The 3 important aspects of restaurant management
By optimizing sales promotion activities, we can maximize the effectiveness of attracting customers and encourage them to return to the restaurant by providing online and offline services using CRM.
By utilizing restaurant data such as order data and customer data, we aim to optimize restaurant management by maximizing the sales of each menu item.
Smooth and accurate operations using IT will reduce the burden on employees and improve customer satisfaction by providing appropriate customer service for each customer.
* CS: Customer Satisfaction, ES: Employee Satisfaction
It brings out a smile in customer and makes them want to come again.
It brings out a smile in customer and makes them want to come again.
Mr. Masuko Yosuke, CEO of 4PS CORPORATION
In Vietnam, while cheap software products with the features needed for the food service industry exist, none of them support multi-store deployment. Food & Beverage Total Solutions provides the systems needed for restaurants all in one package. Though we also investigated competing products, this solution possesses business knowledge of the Japanese restaurant industry rooted in “OMOTENASHI” culture. They proposed optimal features and services tailored to our company, and even provided support for improving operations.
Our company is very particular about restaurant development. That’s why we were drawn to table-top order system with its focus on usability and visibility. Not only do customers no longer have to wait to order, but it is also now possible for customers to use a tablet to order Half & Half pizzas and toppings to their liking. In addition, because we are now able to obtain sales data for Half & Half pizzas, we can perform product analysis to find out which combinations are selling the most (or least).
NEC Vietnam is the best partner for restaurants in Vietnam.
Our Japanese and Vietnamese staff, who are well versed in the restaurant industry, will understand your issues and propose solutions.
We provide a ONE-STOP service for restaurant infrastructure proposals, implementation, and maintenance and operation support.
Since we provide development and operation support in Vietnam, we can respond quickly to solve our customers' issues.
We offer a wide range of functions to meet your challenges. We provide full support for restaurant management in Vietnam.
In the F&B industry, the key is to attract repeat customers. Our online and offline services will help you provide a "good experience" for your customers.
01
Customers can use their smartphones to place orders and make E-money payments. Order information is automatically linked to the restaurant's POS system and the kitchen is notified.
02
Reduces stress by eliminating the wait time for customers to place their orders and mistakes in ordering. Promotion of additional orders and display of recommended menus. Display in multiple languages.
03
Customers can use their own smartphones to make table payments using E-money. Credit card payment is also available using staff's payment terminal.
04
E-money and credit card payments can be made at the table by the staff's handy payment terminal. Points can also be awarded and used via the customer's mobile app.
05
Allows customers to order from their smartphones in restaurants. This can reduce the chances of contact with staffs, menus, and restaurant terminals.
06
The survey function of the table-top ordering terminal allows customers to rate the food and service in real time. Restaurants can respond to customers immediately and appropriately.
07
Analyze the operations and services of restaurant staff. Analyze sales to optimize menu pricing. Assumptions and validation of recommended menus and prices to improve profits.
08
Focusing on improving convenience for customers and reducing the workload of staff when they visit the restaurant, the KIOSK terminal can provide quick service.
09
・ What are restarurants/ bars/ coffee shops are suffering under the pandemic?
・ Which counter measures do they take to survive their business?
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You will find out how the successful restaurants remain their revenue during isolation
・ Online Food Hall
・ Semi package foods
・ Frozen foods
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・ What should you prepare to adapt with the new normal?
・ Which cautions you need to keep an eye on?
・ Some useful case study for your reference
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First you need to understand why SNS is effective before you know how to use it. How do you get attention from customers through…
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It is true that when you have no idea what to eat today, many people surf their newsfeed and friend’s message on SNS to…
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Many restaurant owners start delivery business but cannot increase sales as expected and considering how to expand sales revenue…
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NEC F&B Total Solution provides contactless dining system from order, payment, cooking to delivery
NEC F&B Total Solution provides CRM and Delivery system
Actual operation of customers when using NEC F&B Total Solution
TEL: (028) 3812 1506 Ext. 270
Email: fts.sales@nec.vn
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