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Privacy Policy

NEC Vietnam Privacy Notice

1. NEC Vietnam Introduction

At NEC Vietnam, we are committed to handling your personal data (“Personal Data”) with the utmost responsibility and transparency. This Privacy Notice (“Notice”) has been designed to adhere to the relevant transparency requirements of applicable data protection laws and regulations.

The purpose of the Notice is to provide you with information on how NEC Vietnam ( “we”, “our”, “us”, “NEC” or “NEC Vietnam”) collect, use, share or otherwise process your Personal Data in connection with your relationship with us when you use our, or our customers’, products, services, solutions, through our websites, applications, and online services accessed via your device (e.g., mobile, computer), or through various offline means.

NEC Vietnam provides a wide array of products, services and solutions which may involve the handling of your Personal Data. Our approach to data protection can vary depending on the specific product, service, or solution, as well as the location in which we operate. This Notice aims to outline our general data protection practices. Additionally, NEC Vietnam may provide different privacy notices when you use our products or services. We also offer supplementary privacy notices that contain additional information as required by applicable law.

This Notice does not apply to NEC Vietnam’s processing activities as data processor, such as when we process Personal Data on behalf of our customers while providing services to them. The contracts we have with our customers control how we process Personal Data in such context. If you are a customer, end-user, employee, or contractor of one of NEC Group’s customers and have questions about the processing of your Personal Data, we recommend that you contact our respective customer.

2. Data Controller

For the purpose of this Notice NEC Vietnam is responsible for the processing of your Personal Data as Data Controller.

NEC Vietnam Limited Company

Address:

Head Office 12th Floor, No. 52 Le Dai Hanh Street, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi, Vietnam.

Branch: No. 394, E-Town Building, Cong Hoa Road, Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam.

If you have any questions about this Notice, your Personal Data or its processing, please reach out to us through the email cs-ml@nec.vn.

3. How do We Process Your Personal Data

Personal data is information in the form of symbols, letters, numbers, images, sounds or similar forms in an electronic environment that is associated with a specific person or helps to identify a specific person.

  • Contact Data: This includes your billing address, email address, and telephone numbers.
  • Identity Data: This encompasses your first name, last name, username or similar identifier, company, role, and country.
  • Financial Data: This covers your credit or debit card number and billing information.
  • Marketing and Communications Data: This involves information on when you receive and read marketing communications from us, the events you attend, and your marketing and communication preferences. If you provide these preferences in your profile on our electronic portals and platforms, they are considered Profile Data. Additional details about the Personal Data we process for marketing are included with the marketing communications we send you.
  • Profile Data: This includes information you provide on our electronic portals and platforms, such as your usernames and passwords, purchases or orders, interests, biography, profile settings, marketing and communication preferences (e.g., preferred language, content type, frequency of email alerts), alert and display preferences, content that interests you, date of registration, current stage of registration, account status and level of access, and information from forms you fill out, including survey responses and feedback.
  • Usage Data: This encompasses information about your use of our website, electronic portals, platforms, and local area networking facilities and similar electronic services. It includes interactions with our mobile applications and information collected progressively during your visits to our website, electronic portals, and platforms. This data includes your referral website, pages visited, actions taken, last viewed/visited site information, details of the content viewed (including when and how many times it was viewed), patterns of page visits, visit duration, number of visits, time spent on each page, frequency of visits, path followed (sequence of pages visited), interactions, functionalities, modules used, and chat messages.
  • Comments, Feedback, and Other Information You Provide: This includes information you send to customer support, messages, appointment inquiries, and other information you wish to share with us.
  • Technical Data: This includes technical information collected when you access our website or our electronic portals and platforms. It covers your internet protocol (IP) address or domain names of the devices used, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use.
  • Information provided in job applications and related documents when you apply for a position with us.

4. Legal basis for Processing Your Personal Data

We only process Personal Data in a lawful and fair manner and when permitted to do so. We receive your Personal Data directly from you, from your employer (e.g., our customer or business partners) or through automated means. We may aggregate your Personal Data to a non-identifiable format and use such data to improve and develop our services and solutions.

Where required under applicable data protection laws and regulations, we rely on one of these legal basis:

  • You have clearly given your voluntary consent to the processing;
  • The personal data shall be processed to protect the life and health of the you or others in an emergency situation;
  • Disclosure of personal data in accordance with the law;
  • The personal data shall be processed to fulfill obligations under contracts you with us; or
  • The personal data shall be processed to serve operations by regulatory authorities as prescribed by relevant laws.

Where processing of your Personal Data is based on your consent, you have the right to withdraw your consent at any time by contacting us. Please note that this will not affect processing undertaken prior to the withdrawal of your consent, or any processing based on legal bases other than your consent.

We never collect special categories of Personal Data or sensitive Personal Data about you through our website.

*Where we need to collect Personal Data by law or under the terms of a contract we have with you and you fail to provide the Personal Data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to decline to provide or receive the relevant services, but we will notify you if this is the case at the time the Personal Data is collected.

5. Purposes for Processing Your Personal Data

  • Administrative and Contract Management: NEC Vietnam processes Personal Data about customer, supplier, and partner representatives for administrative purposes, contract management, contract performance, sales and sourcing activities, delivery of products and services, invoicing, and managing business relationships with our customers, suppliers, and partners.
  • Service Development and Improvement: We use relevant Personal Data to develop our services, improve the quality of NEC Vietnam’s solutions and services, and for business and customer engagement planning.
  • Personalized Customer Support: NEC Vietnam may process customer representatives' Personal Data regarding their use of our customer support services to provide a personalized experience on the support platform and continuously improve the user experience of our services.
  • Security and Troubleshooting: We may process Personal Data for troubleshooting and to protect our services, products, and solutions against security and cyber threats, and to prevent such threats. NEC Vietnam primarily processes Personal Data to respond to customer support requests and provide support services on behalf of our customers.
  • Customer Experience Surveys: NEC Vietnam conducts regular customer experience surveys to validate customer needs and improve and develop our services.
  • Inquiry and Request Management: If you contact us with an inquiry, order, or request for information or support, we use this Personal Data to respond and manage further correspondence.
  • Sales and Marketing Communications: NEC Vietnam processes Personal Data for sales and marketing communications, including email marketing. We may combine this information with data from other sources (such as cookies) to improve its accuracy and tailor our interactions with you. We also use your data for analytics, service development, and improvement.
  • Social Media Administration: NEC Vietnam administers certain business pages on social media sites and may act as a joint controller with the social media platform provider when processing Personal Data about visitors to these pages for advertising purposes, even if we do not access any Personal Data.
  • Website and Digital Service Analysis: We analyze the use of our website and digital services to make them more intuitive, improve functionality, and deliver better content.
  • Public Surveys and Contests: From time to time, we may request information from users via surveys, sweepstakes or contests. Participation is voluntary, and users can choose whether to disclose this information. Survey information is used for marketing, monitoring, or improving the use and satisfaction of our websites and services.
  • Event Registration and Marketing: We process Personal Data when you register for or attend our or our partners’ online or offline events. Personal Data collected in connection with events may be used to send you marketing communications, provided we have your consent for marketing.
  • Assess your interest in job opportunities and communicate with you about potential employment within NEC Vietnam.

6. Sharing Your Personal Data

Your Personal Data will be accessed by NEC Vietnam personnel on a need-to-know basis. We will share Personal Data within NEC Group where necessary for the specific processing purposes described in this Notice.

We engage with third-party service providers who may process your Personal Data on our behalf as part of their service provision to us. We limit the Personal Data provided to these service providers to what is reasonably necessary for them to perform their functions. We also require them to comply with applicable laws and maintain the confidentiality of such Personal Data. Additionally, we may share your Personal Data with professional advisors, such as auditors, law firms, or accountancy firms, in our legitimate interest in maintaining our business or as required by applicable law.

We may share your Personal Data with commercial partners who work with us or enter into agreements to help deliver our services or support our business activities. Depending on the nature of the collaboration, these partners may reach out to you with information about products or services that may interest you.

In exceptional cases, we may disclose your Personal Data if required by legal regulations.

In certain circumstances, we may disclose or transfer Personal Data to a prospective buyer, acquirer, successor, seller, new owner, assignee, or other relevant third party as necessary during negotiations or in connection with any change in corporate control, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with bankruptcy or similar proceedings). This is done in compliance with relevant laws and regulations.

6.1 International Data Transfers

Since NEC Group operates globally and NEC Vietnam drives a global business, we may transfer your Personal Data outside of the country where you are located. This includes transfers to NEC Group companies, third-party service providers, business partners, or, in limited circumstances, to cooperate with law enforcement or other government agencies worldwide. The countries to which your Personal Data may be transferred may not have data protection laws similar to those of your country. However, we will protect your Personal Data as described in this Notice or as otherwise disclosed to you.

7. How Long Do We Keep Your Personal Data

NEC Vietnam limits the retention of Personal Data to a proportionate period during which the Personal Data is needed to accomplish the purposes for which it was collected or processed. When determining the length of time to retain your Personal Data, we consider several criteria, including whether we need the Personal Data to continue to provide you with our services, enforce our contractual agreements, prevent harm, promote safety, security, and integrity, or protect ourselves, including our rights, property and interests.

We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our terms and conditions, other applicable terms of service, and our policies. The retention period may also depend on legal or regulatory requirements applicable to NEC Vietnam.

In some circumstances we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information without further notice to you.

8. Data Security

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of individuals, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing.

9. Links to other Websites or Services

Our websites or services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through our website or services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through our website. We encourage you to learn about third parties’ privacy and security policies before using their services and providing them with information.

10. Minor’s Privacy

Our products, solutions, and services, including our websites, are not intended for minors, and we do not knowingly collect Personal Data from them. If you are a minor, please refrain from using or accessing our services. If we become aware that we have collected Personal Data from a minor without verifiable parental consent, we will take appropriate steps to delete that Personal Data.

11. Your Data Protection Rights

Subject to the applicable data protection laws and regulations, you may have the following rights in relation to your Personal Data:

  • Right to access: You have the right to obtain confirmation on whether NEC Vietnam processes Personal Data about you and receive a copy of such data, as well as information on how we process your Personal Data.
  • Right to rectification: You have the right to rectify any inaccurate Personal Data we process about you or  have any incomplete Personal Data about you completed.
  • Right to erasure. You have the right to have your Personal Data deleted, if (i) the Personal Data has been unlawfully processed; (ii) we no longer need such data for the purposes of the processing; or (iii) the processing is based on consent and you withdraw your consent, and we have no other legal basis for processing the Personal Data. However, NEC Vietnam will not delete your Personal Data if NEC Vietnam has a legal obligation to retain the data, the Personal data is still necessary for the purposes of processing, or others cases specified in laws.
  • Right to data portability: You have the right to receive the Personal Data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you may have that data ported directly to another controller, where such Personal Data is processed based on your consent or to perform a contract with you.
  • Right to restriction: You have the right to restrict our processing of your Personal Data where you believe that the Personal Data we process is inaccurate or our processing is unlawful. You may also restrict our processing if NEC Vietnam no longer needs the Personal Data, but you want us to store the data for the establishment, exercise, or defense of legal claims. You may also require us to restrict the processing of your Personal Data for the period when we assess your right to object to the processing of your Personal Data.
  • Right to object: You have the right to object to our processing of your Personal Data unless otherwise regulated by laws.
  • Right to information: You have the right to receive transparent information about how we process your Personal Data.
  • Right to withdraw your consent: You have the right to withdraw any consent for processing that you have provided at any time. To withdraw consent for cookies, please refer to our Terms of Use for detailed instructions. To withdraw consent for direct marketing, you can unsubscribe from our direct marketing communications and profiling activities, if applicable. For any other cases, please contact us. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to file complaints, denunciations and lawsuits: You have the right to file complaints, denunciations and lawsuits as prescribed by law.
  • Right to claim damage: You have the right to claim damage as prescribed by law when there are violations against regulations on protection of your personal data, unless otherwise agreed by parties or unless otherwise prescribed by law.
  • Right to self-protection: You have the right to self-protection according to laws and other legal regulations.

Please note that a number of these rights only apply in certain circumstances, and all these rights may be limited by law. If you wish to exercise your rights, please reach out to us through the  email cs-ml@nec.vn.

12. Notice to residents in the United States

If you reside in the United States, please refer to our Global Privacy Notice (https://www.nec.com/en/global/privacy/index.html).

13. Contact US

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights regarding your Personal Data, please contact us at cs-ml@nec.vn.

14. Cookies

Our website uses cookies and similar technologies to facilitate proper functioning of our website and to help collect Personal Data. Please read our Terms of Use.

Amendments to the Privacy Notice

We may amend this Notice from time to time to keep it up to date with legal requirements and the way we operate our business. We recommend that you visit this Privacy Notice on occasion to learn about new data protection practices or changes. If we make material changes to the way in which we use information we collect, we will use reasonable efforts to notify you by means consistent with applicable law and will take additional steps as required by applicable law.

This Privacy Notice was last updated: June 2025