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NEC help desk will provide total support.
Inquiry about operation, trouble report is accepted.
In case of hardware failure on site support is available.
- *Detail condition is based on each contract.
Helpdesk support | Dedicated helpdesk to provide full support
Dedicated helpdesk for POS system trouble report and inquiry for operation.
Operation time:
Base on contract’s term with customer
Inquiry method:
Remote tool, Telephone, E-mail.
Available service:
Inquiry about POS operation
Advice method to avoid POS trouble
Access to customer’s PC and/or POS system remotely to explain operation method or investigate trouble
Service condition:
Network connection between customer and NEC is necessary.
